Customer Service

At Fox and Fox, Inc., we build lasting client relationships on our signature customer service, beginning with a complete analysis of your insurance needs. Our primary goals are to reduce your insurance costs and to reduce gaps in your coverage. We are always on the lookout for ways to save you money. Our professional staff analyzes your insurance requirements first from the perspective of risk management. Through risk elimination, risk reduction, risk transfer, or risk assumption, the cost of your insurance package may be significantly reduced.

Following this analysis, we can design a responsible protection program for you. We select the company or companies best suited to your situation and needs and offer our recommendations in the form of a competitively priced proposal.

As part of our ongoing commitment to customer service, we move quickly to help effect prompt settlement of your claims. We also provide periodic reviews and assessments of your insurance policies in light of changing situations and needs.

We are a Trusted Choice ® Agency

This designation is awarded to insurance and financial services firms whose access to multiple companies and commitment to quality service enable them to offer clients competitive pricing, and a broad range of products. As a Trusted Choice Agency, we are dedicated to serving your unique needs and to treating you as a person, not a policy.

The Services You Can Expect

The Trusted Choice ® Pledge of Performance states that:

  • We will work with you to identify the insurance and financial services that are suitable for you, your family or your business and use our access to multiple companies to deliver those products.
  • We will guide you through the claims process for a prompt and fair resolution of your claim.
  • We will help you solve any problems related to your coverage or account.
  • We will explain the coverages and options available to you through our agency, at your request.
  • We will return your phone calls and e-mails promptly and respond to your requests in a timely manner.
  • We will provide 24/7 services for our customers, offering any or all of the following: emergency phone numbers, Internet account access, e-mail and call center services.
  • We will use our experience and multiple company relationships to customize your coverage as needed.
  • We will uphold our strong commitment to continuing staff education so they may be more knowledgeable in serving you.
  • We will treat you with respect and courtesy.
  • We will conduct our business in an ethical manner.

We pledge this to you, our clients and ask that you let us know if we fail to meet our commitment, so we may take corrective action.

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Fox and Fox, Inc.
3815 River Crossing Parkway • Suite 100 • Indianapolis, IN 46240
(317) 925-1456 • Fax (317) 927-5178 • Sales@FoxFoxIns.com
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